braevvhausYour information, treated with care.
Who we are
braevvhaus operates Braevvhaus at braevvhaus.shop. Our address is 10 Rue Fanny, 26320 Saint-Marcel-lès-Valence, France. For privacy enquiries, contact [email protected].
Information you provide
We may collect contact details, delivery and billing addresses, order information, and information you provide when contacting customer service. Payment information may be handled by payment service providers when you choose a payment method.
How information is used
We use information as necessary to respond to enquiries, process payments, fulfill and support orders, arrange delivery, manage returns and refunds, maintain the store and meet applicable legal obligations. Where applicable, these activities rely on performance of a contract, legal obligations, legitimate interests in operating and supporting the store, or consent when required.
Service Providers and Partners
We may share information with trusted service providers, such as payment processors, delivery companies, hosting providers, and customer support providers, as necessary to fulfill orders, process payments, or provide other requested services. Information may also be disclosed when required by law or to protect legal rights.
International handling
Our business is based in France and serves customers in the United States. Information may be processed in countries where our service providers operate. Where applicable, appropriate legal safeguards must apply to international transfers.
Retention
We retain information as necessary for the purpose for which it is collected, including order support and legal obligations. The appropriate period depends on the type of information and applicable requirements.
Your choices and rights
Depending on applicable law, you may request access, correction, deletion, restriction, portability, or object to certain processing. Where processing relies on consent, you may withdraw it. Contact [email protected]. We may need to verify your identity. You may also complain to the appropriate data protection authority.
Browser storage
The store uses local browser storage to retain the contents of your shopping bag. See our Cookie Policy for its purpose and how to remove it.
Updates and contact
We may update this policy to reflect changes in our practices or requirements. The current policy is available on this page. Contact [email protected] for questions.